The passengers of the Indian Railways have to make their complaints and register their suggestions and grievances manually in the complaint-registers:
![]()
![]()
![]()
To make the process of “complaints” easy, Indian Railways is now developing a software for online/electronic complaints/suggestions/grievances by e-mail/SMS.
The Passengers can complaint about any of the following issues:
![]()
1. Hygiene or Inadequate amenities
2. Corruption
3. Reservation
![]()
4. Harassment/Mis-Conduct by Railway Employee/s, fellow passenger/s, vendor/s etc.
![]()
5. Any other complaint or suggestion.
The Railways -Authorities would take fast remedial steps by following the online complaints.
As and if any Railways Tickets Agents are found to be at fault their agencies would be cancelled.
- kept with the Station Masters at the Railway Stations and
- with the Travelling Ticket Examiners/TTE’s in the trains.
To make the process of “complaints” easy, Indian Railways is now developing a software for online/electronic complaints/suggestions/grievances by e-mail/SMS.
The Passengers can complaint about any of the following issues:
1. Hygiene or Inadequate amenities
2. Corruption
3. Reservation
4. Harassment/Mis-Conduct by Railway Employee/s, fellow passenger/s, vendor/s etc.
5. Any other complaint or suggestion.
The Railways -Authorities would take fast remedial steps by following the online complaints.
As and if any Railways Tickets Agents are found to be at fault their agencies would be cancelled.